Common client issues
- Need for large-scale business transformation requiring a re-architecting of core processes, organization structure, and IT systems
- Customer needs and profitability goals not met, and no understanding of root causes
- Inability to internally source, prioritize, structure, and execute improvement opportunities
- Incoherent performance measures and weak ability to align performance from top to bottom
- Leadership, culture, and management system not conducive to continuous improvement
What we do
- Operations Performance Improvement Strategy
- Quality & Reliability
- Business Process Excellence
- Productivity Improvement
- Talent Management & Motivator Alignment
What is different
- Ability to “lean” operations while building new capabilities
- Operations excellence embedded and sustained at global scale
- Systems approach to driving transformation, including leadership and culture
- Deep, industry-specific experience in driving large-scale change and getting results
Client benefits
- Clear target operating model and infrastructure to enable breakthrough performance
- Rapid results—immediate transition from benefit identification to benefit realization
- Initiatives and actions grounded in customer benefit
- New capabilities and skills for leadership and staff—equipped for tomorrow’s challenges
- Staff engagement and cultural change for enduring results
- Robust measures and performance management that align major business processes, organizational units, and individual behaviors with corporate objectives
