PwC Turkey processes personal data related to potential and existing clients and persons related to them using customer relations management systems (CRM).
A PwC Turkey user processes this personal data and adds it to CRM. The personal data consists of name, surname, title, phone number and e-mail address. CRM also used to collect information of name of sender, name of recipient, event date and time from PwC users’ e-mails and name of organiser, name of participant, event date and time from calendars.
Personal data related to individuals for whom PwC Turkey carries out businesses and services processed for the purposes below, in line with the interests of PwC Turkey and other PwC Turkey Member Firms and in cases explicitly stated by law.
1. Administration, management and development of businesses and services
PwC Turkey processes personal data to carry out its businesses and professional services and for the following purposes:
2. Providing information about PwC Turkey and its range of services
Unless the client explicitly states otherwise, PwC Turkey process client contact information it deems is related to PwC Turkey and its services, e.g., sector updates and predictions, other services related to events and invitations to events.
PwC member firms do not market and/or otherwise release personal data contained in the PwC CRM system to third parties for the purpose of allowing them to market their products and services without consent from individuals to do so.
Personal data is stored on CRM systems for as long as PwC Turkey has an ongoing business relationships with parties and provides professional services to them and/or for the length of time the data is required to be stored in accordance with the law. This period is determined in line with the PwC Turkey Policy for Retention and Disposal of Personal Data.
PwC Turkey store data for longer periods where extended retention periods are required by law or regulations and in order to establish, exercise or defend our legal rights.
The CRM service is provided by Salesforce, is hosted in Salesforce’s European data centres. The information in the CRM may be accessed by PwC Member Firms CRM for the purposes described above. For details of our member firm locations, please click here and for further details about the processors used by PwC Turkey (such as IT service providers) and locations of processing refer to this link.