How to build a crisis resilient organization: End to End Crisis Solutions
We define crisis as a situation that:
- Is triggered by significant internal and/or external factors or escalation of smaller incident(s)
- Has an enterprise-wide, multi-functional impact
- Creates disruption in normal business operations
- Has the potential for reputational harm/damage
A robust response plan with timely and effective communication – with both internal and external stakeholders – is absolutely crucial to help you sail through the 3 waves of the crisis.
Build resilience before a crisis hits
Prepare to lead your organization in a crisis. We guide you on how to monitor and identify threats. Using proprietary technology, we help you review, assess and improve your strategy to respond, equipping you with the skills to react effectively.
- Crisis Preparedness Assessment: The Crisis Preparedness Assessment Tool is a web-based platform derived from leading practices and international incident management standards. It helps clients understand their existing crisis response capabilities and enables them to allocate resources based on program strengths and weaknesses.
- Crisis Management Program Design: Leading crisis management program designs are comprised of guiding principles, purpose, and scope, program governance structure, executive sponsorship, oversight, and accountability as well as training, awareness, and feedback plan.
- Crisis Plan Development: Enterprise-wide disruptions provide an opportunity for organizations to review and refine their existing plans to incorporate learnings and feedback from key stakeholders.
- Crisis Training: Crisis plans can prove ineffective in an incident if critical response personnel aren’t aware of and comfortable with their roles and responsibilities. A regular cadence of training, coupled with an ongoing awareness program, helps ensure an organization is prepared for a disruptive event.
- Crisis Exercises & Simulations: Crisis exercises are powerful tools that help organizations better understand and build confidence in their response capabilities. However, it’s critical that these simulations are calibrated appropriately to ensure they stress an organization's capabilities without breaking them.
Build confidence and take control
When a crisis hits, business as usual becomes a thing of the past. Decision-making is often paralyzed by fear of making the wrong call. Even though many organizations end up doing the right things, they can still be disjointed and, the big picture can be lost, costing you time, financial capital, and public trust. Our Global Crisis Center can help you with a variety of solutions and insights–so you can understand and address the crisis, build confidence with your stakeholders, and take control of the situation.
- Crisis Command Center Stand-up: Establishing or amplifying an integrated command center for companies to ensure they're able to efficiently and effectively understand, prioritize and address the impacts of crises on their organization.
- Crisis PMO: Helping organisations to form effective crisis programs implementing a robust program structure integrated with program management organisation processes, comprised of milestones, key documents and tasks.
- Crisis Dashboard & Reporting: Our crisis dashboard ensures the capability to view and derive insights from your key response data allows you to respond with speed, clarity, and confidence that you are driving an integrated and fact-driven response through a single pane of glass.
- Stakeholder Mapping & Engagement Plan / Execution: Effectively engaging with stakeholders requires a clear understanding of how their needs and expectations will shift throughout a disruptive event such as crises. Clearly defining an engagement strategy and linking the strategy to an action plan helps an organization stay in command of quickly evolving situations.
Emerge stronger, sooner, more resilient
The effects of a crisis can be long-lasting. We’ll support you as you recover, helping you to stabilize your operations and adapt to a new ‘business as usual’. So, your recovery becomes an opportunity for growth. We help you create and implement new business strategies, and provide technical and functional expertise as well as short and long-term project management support. Beyond that, our ‘recover’ solutions will help you identify and capitalize on the lessons learned, so you’ll have stronger capabilities for crisis management in the future.
- Crisis Response In-flight Review (‟Tune Up”): Prolonged response efforts create opportunities for companies to assess their performance and make course corrections in real-time. A rapid response diagnostic (completed within 3 to 5 days) can identify adjustments needed to improve the response strategy, including structure, reporting, and technology.
- Crisis Strategy & Scenario Planning: Crisis Strategy and Scenario Planning increases confidence in an organization's ability to navigate disruption by evaluating multiple scenarios and developing contingency strategies to identify opportunities and mitigate risks in key areas such as workforce, operations & supply chain, financial reporting, tax & trade implications, strategy & brand.
- Crisis Post Incident Review and Returning to New Normal: Organizations that have experienced a major incident or crisis recognize that - no matter how they performed in the response - they can always improve. Companies that invest in reviewing how their capabilities and processes serve them are able to bolster their confidence for future responses.
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