Digital Customer
Grow through Experience
Today's customers are more powerful than ever. With unlimited options, immediate access to information and the power to influence, they now dictate when, where and how they want to interact with businesses.
To keep up with today's customers, we help businesses provide exceptional experiences empowered with digital.
The world is more complex than ever and growth requires new ways to solve challenges.
The PwC Experience Center designs transformative change. Shifts in employee experience (EX) and customer experience (CX) improve people's lives by empowering them to work better, smarter, and faster — focusing on what matters most. Your EX and CX should amplify an emotional connection and boost your ability to attract and retain employees and customers.
We design what’s next.
The only alternative to a good experience is a bad one. We know that, designing a good customer experience is a complex problem. And it pays off; It minimizes friction, maximizes efficiency and maintains a human element.
What truly makes for a good experience? Speed. Convenience. Consistency. Friendliness. And human touch—that is, creating real connections by making technology feel more human and giving employees what they need to create better customer experiences.
At PwC’s Experience Center we focus on solving this complex problem not only by coming up with big ideas, but also by implementing them.
will walk away after several bad experiences, 17% after just one bad experience.
Inspiring and creating human-centered change across the enterprise.
Digital products: mobile & website strategy + design
Starting with CX strategy and vision, we realize and launch breakthrough experiences — from websites and mobile apps to new products designed to help drive revenue.
Customer acquisition: CX strategy & design
Your competition is fierce. Acquisition of new customers, product ideas, ventures and revenue streams should be well-designed so you stand out from the crowd.
Customer retention: loyalty experience & personalization
For today’s digital services and products, loyalty and retention strategies can make or break your business. Designing a personalized approach can help you cultivate close relationships.
Employee experience: learn, collaborate & change campaigns
We imagine and deliver breakthrough employee programs and campaigns that pave the way for what exceptional looks like.
Enterprise platforms: design for business applications
Transformation demands redefining what it means to be a digital company. Our human-centered approach to transformation with SAP, Salesforce, Oracle, Adobe and others help meet your goals.
Digital marketing: technology & transformation
With our 5-point digital marketing and design-first approach to personalization, we’ll help you modernize your integrated marketing plan and cloud suite, and optimize your process for memorable CX.
Human-centered is what we do.
Experience strategy
We’re architects who envision differentiated human-centered experiences, positively impacting your bottom line.
- Customer voice, employee design research and ethnography
- Personas, journey maps and service blueprints
- Vision and CX roadmap
- Experience operating models
- Measurement and reporting
- Strategy alignment and activation
Experience design
We're dreamers who design with a people-focused mindset.
- User experience and user interfaces
- Heuristics, information architecture and accessibility evaluations
- Content strategy and creation
- Prototyping and testing
- Digital product and service design
- Emerging experience design
Experience technology
We’re experts who bring memorable experiences to life through technology. We blend the best ingredients for better results.
- Mobile, web and wearables
- Experience architecture and engineering
- Agile experience design and development
- Marketing platforms
- Cloud transformation
- Emerging experiences
Experience matters. See for yourself.
Our spaces and our people
The PwC Experience Centers — in-person laboratories where space can be tailored to your needs — use real-time simulations and advanced technology to help employees navigate challenges before they reach your people or customers. Moveable walls and desks use less building material, produce less waste, and are configurable down to the needs of the hour. This gives every participant and team the flexibility to customize their space and support the speedy transfer of information and encourages dynamic thinking.
From MBAs, Master’s of Fine Arts and Computer Science to industry experts, experience designers and technologists, we’re a global community with different backgrounds who collaborate to solve business problems of the future. We inspire companies to break old habits and rethink outdated mindsets to help them truly transform.
ExploreAnalyst rankings
Globally, PwC is a leader in major analyst reports. Recent highlights include:
PwC Products: Helping you lead the next phase of your evolution
Spanning across four strategic areas of transformation, our products tackle the very real challenges our clients face today, and unlock new opportunities for growth in the future.
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